Bryan Carey, executive vice president and leader of DeLeeuw Associates’ Lean Six Sigma Practice will present a client case study on Using Lean Six Sigma to Introduce Customer Service in a Non-Profit Corporation on Thursday, September 28. This case study, co-presented with Frank Deno, deployment leader and manager of the Process and Quality Management Group at New York Independent Systems Operations (NYISO), covers how a Lean Six Sigma effort has quickly moved organizational culture to accept change and mature towards excellence in less than a year.

According to Carey, “Implementing a successful Lean and Six Sigma initiative requires building acceptance and awareness through a well-designed strategy, as well as creating a deployment plan for all phases of the change from initiation through implementation. This case study will demonstrate how NYISO has achieved incredible results in moving its culture from one of technical execution to one of quality, customer satisfaction, and process excellence.”

In addition, Carey will present a pre-conference workshop with Six Sigma Black Belt Jeff Stroud covering the basic building blocks of a Six Sigma deployment that will enable key stakeholder buy-in, filter project selection, and actually spark the required culture shift within an organization.

About IQPC
IQPC provides business executives around the world with tailored practical conferences, large-scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. six sigma IQ, a division of IQPC, is responsible for the world’s largest Six Sigma and Lean Six Sigma Summits, which are market leading “must attend” events for their respective industries. For more information contact Carol James, Head of Production, at carol.james@iqpc.co.uk. More information about the Lean Six Sigma West Summit can be found on the web at http://www.sixsigmasummit.com/NA-2601/SPX2

About DeLeeuw Associates
DeLeeuw Associates, a wholly owned subsidiary of Conversion Services International, Inc. (AMEX: CVN), is a management consulting organization specializing in integration, reengineering, and project management. Their associates have significant experience delivering value in large-scale, fast-paced projects within all financial services sectors and financial areas.

DeLeeuw has managed and supported some of the largest merger projects in the history of the financial services industry. DeLeeuw's Lean and Six Sigma practice provides its clients with rapid, quality results, leveraging Lean to combine process speed and deployment benefits with increased customer satisfaction, reduced costs and improved revenues and profits.

About Conversion Services International, Inc.

A Note on Forward-Looking Statements