SearchCRM.com - CRM Experts Predict Year of Change: 2003 Predictions (William McKnight, December 27, 2002)
DMReview Magazine - Business Intelligence in Enterprise Portals (William McKnight, December 2002)
DMReview Magazine - The CRM-Ready Data Warehouse: Bringing Data Mining to the Front Line, Part 1 (William McKnight, November 2002)
DMReview Magazine - The CRM-Ready Data Warehouse: Top 10 Characteristics of a BI/CRM Leader, Part 2 (William McKnight, October 2002)
DMReview Magazine - The CRM-Ready Data Warehouse: Top 10 Characteristics of a BI/CRM Leader, Part 1 (William McKnight, September 2002)
DMReview Magazine - Supporting KPIs with the Data Warehouse" (William McKnight, August 2002)
Teradata Magazine - You Have to Know How the Story Ends (William McKnight, Second Quarter 2002)
DMReview Magazine - The CRM-Ready Data Warehouse: Packaged Business Intelligence in Action, Part 2 (William McKnight, July 2002)
DMReview Magazine - The CRM-Ready Data Warehouse: Packaged Business Intelligence in Action, Part 1 (William McKnight, June 2002)
DMReview Magazine - The CRM-Ready Data Warehouse: Customizing Packaged Business Intelligence (William McKnight, May 2002)
DMReview Magazine - The CRM-Ready Data Warehouse: Packaged Business Intelligence by Component (William McKnight, April 2002)
DMReview Magazine - The CRM-Ready Data Warehouse: The Integration of PBI with Existing Data Warehouses (William McKnight, March 2002)
DMReview Magazine - The CRM-Ready Data Warehouse: Packaged Business Intelligence (PBI) (William McKnight, February 2002)
DMReview Magazine - The CRM-Ready Data Warehouse: The Workforce Management Data Mart (William McKnight, January 2002)
SearchCRM.com - Where We're Going, Where We've Been (William McKnight, January 2002)
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