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Learning Solutions for Changing Environments
Whether you are rolling out a new product or service, revamping your current processes, or integrating best practices into your organization, the right learning solution can make the difference in how you develop valuable and talented employees. Implementing change within an organization requires a focused effort to ensure associates are ready to promote and support those products and services. And finding internal resources to document, develop and deliver readiness curriculum quickly and effectively is often hard to find.
DeLeeuw Associates, a division of CSI, provides clients with the right talent and resources to manage these efforts. We combine project and change management expertise with professional curriculum design and development. Our training facilitators can deliver the curriculum directly to employees or can train client staff to deliver the new curriculum. DeLeeuw provides a complete source of customizable learning solutions for operational, technological and professional development. We bring the right skills and resources to:
- Augment your staff with project management expertise to ensure successful training rollouts
- Design and develop new curriculum specific to your needs
- Customize and enhance current curriculum to reflect updated business processes
- E-learning solutions including development and delivery
- Deliver training with experienced, professional facilitators
- Provide scalable resources to support any change initiative
Lean and Six Sigma Training
DeLeeuw Associates, a division of CSI, provides customized Lean and Six Sigma training. Our approach integrates the best practices of Lean (leveraging the toolset to address process speed) and the best practices of Six Sigma (leveraging the toolset to address process quality), as well as leveraging our deep experience in business process engineering and change management. Because of this experience, we are one of only a few providers to offer the lean and six sigma toolsets specifically tailored to match applications for services environments. Our methodology includes:
- Deep knowledge and understanding of the application of Lean Six Sigma in services environments.
- Customizing material and roll-out approaches to fit our clients' environments.
- Training which includes an interactive, services/transaction-oriented simulation for an active learning experience, better retention and buy-in to Six Sigma process.
- Two dedicated master black belts per Green Belt and Black Belt training session to lower student-to-coach ratio and increase opportunity to coach and customize the experience.
- Client involvement to customize and adapt materials based on client's unique culture.
Learn more about our Six Sigma Services
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