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Today's economic challenges are not going to be met with yesterday's solutions. Change will continue to be the cultural norm for tomorrow's market leaders and will become a common business practice for those looking to compete in an evolving economy. Change in any form — whether a process change, business reduction, a new product launch, or an operational restructuring — is a costly investment of time and resources. And the return on those investments depends on the true adoption and sustainability of the change.
Effective change initiatives are not limited to successful execution of tasks and activities and meeting deadlines. Sustainable change is achieved when stakeholders adopt that change as fully as the change is managed and executed.
Stakeholder Adoption is the full acceptance of change by impacted customers and employees and is evident in a change in mindset, behavior and performance.
Stakeholder Management — the component of Change Management that focuses on the people-side of change — is the activities — from planning through execution —that support employees and customers in that critical change supporting customer and employee change adoption.
Sustaining the improvements and experience the impact from change initiatives requires a disciplined, end-to-end approach to stakeholder management, communications and adoption support throughout the change effort. Sustained change is the result of a focused approach to change resistors and change enablers.
Approach
CSI’s approach focuses on a holistic approach to executing change and facilitating stakeholder adoption from the top down. Specific deliverables and a phased approach ensure that change initiatives are embraced, enhanced and sustained within the business architecture. We focus on managing resistance and implementing enabling strategies throughout the change process. Experience impact and run your business with sustainable, short- and long-term business results achieved with expertise and experience.
| Change Adoption Deliverables |
Timing |
| Adoption Risk/Rewards |
Analysis Strategy Development Phase |
| Critical Success Factors |
Assessment Phase |
| Stakeholder Analysis |
Assessment Phase |
| Adoption & Sustainment Plan |
Execution/Implementation Phase |
| Communication Plan |
Execution/Implementation Phase |
| Training |
Execution/Implementation Phase |
Read more articles about sustaining change:
Sustaining Change Requires Focus on Stakeholders
Sustaining Change with the SUCCESS Model
Download our white paper: Sustaining Change: Focus on the People-side of Change —Increases Change Sustainability
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