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Master Data Management Assessment creates strategy that improves operational productivity, enterprise information value for a major software company
Business Challenge
The client’s environment consisted of two data warehouses, a CRM package, salesforce.com, a significant SAP footprint, external data, and various web-based systems which collected data. The client has been challenged with integrating customer and product data across these multiple systems, and with attaining corporate standardization across the enterprise for their major subject areas. They engaged CSI to perform a Master Data Management Strategy Assessment to provide a framework for the research, measurement, and presentation of the economic value of the customer data integration/master data management (CDI/MDM) initiative, including high-level return on investment.
The client was seeking a reputable firm with subject matter expertise across the information management spectrum, including CDI/MDM, data warehousing, CRM, SAP and strong in project management. The client was also seeking a vendor that was vendor agnostic and would give independent, expert advice. CSI was a quick-study of this environment, deploying experts in all aspects of information management, which is required when dealing with modern business challenges.
CSI Solution
CSI made detailed, actionable recommendations across the spectrums of people, process and technology. The client was enabled with a better understanding of what their current environment provided, what it lacked and cost-effective ways to improve their support of the business objectives. Recommendations were made for the future of each existing component and the effective, careful introduction of an MDM hub. Data governance and a data stewardship organization with a high-level enterprise model were recommended. The architectural options for MDM were considered, and the most appropriate one for the client was recommended by the experts.
Return on Investment
Information is often the biggest contributor to business goals. CSI's strategy engagements are focused on achieving business goals through understanding and translating them into the optimal information components and the form that should take on through all modern possibilities including MDM, data warehousing, business intelligence, operational business intelligence, and EII. This strategy engagement provided the client with the right strategy and roadmap to improve their operational productivity, enterprise information value.
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