CSI: Knowledge Center

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INFORMATION MANAGEMENT

PROCESS OPTIMIZATION

KNOWLEDGE CENTER

ABOUT CSI

Events

White Papers and OnDemand Webcasts

Articles, Interviews and Podcasts

Training and Knowledge Transfer

Upcoming Events and Appearances

WEB EVENT SERIES:

Putting Business Back Into Business Intelligence-MARCH 2010. When companies seek to implement a strategic information strategy, the business often gets lost in the effort, wondering what they are going to get on the other end. Learn more about a unique methodology that won’t leave your business users in the dark.

White Papers and On-Demand Webcasts

FEATURED WHITE PAPER:

Sustaining Change: Focus on the People-side of hange —Increases Change Sustainability
A traditional approach to change management simply focuses on how people, process and technology efforts are managed and integrated to move from a current business environment to an optimized environment. However, sustained improvement from change programs is dependent upon a disciplined, end-to-end approach to communications and adoption support throughout the change effort. Its about investing in people and includes planning and execution of activities that support adoption.

FEATURED WEBCAST:

SAP Business Warehouse or Rapid Marts. Which one is best for you? FEBRUARY 2010
The information coming out of your SAP ERP system is of utmost importance, as it will drive the accuracy of your major decisions. However, most SAP customers do not even know what options are available for getting at that data. In a 30-minute presentation, Jared Hillam, VP of Business Intelligence compares and contrasts the two methods that SAP offers for acquiring data from your ERP system, SAP BW and SAP Rapid Marts. Recorded February 2010.

Articles, Interviews and Podcasts

ARTICLES:

iSixSigma - Nine Steps to Create a Great Customer Survey: Part Three (Jeff Stroud, 1/6/2010)
Master Black Belt Jeff Stroud continues his discussion on how many organizations use surveys to gather information to learn more about their customers. To prepare a successful survey, practitioners should follow nine basic steps that focus on its design and audience;. The final three steps, which follow the survey through its execution and analysis of results, are explored here.

iSixSigma - Nine Steps to Create a Great Customer Survey: Part Two (Jeff Stroud, 11/10/2009)
Master Black Belt Jeff Stroud discusses how many organizations use surveys to gather information to learn more about their customers. To prepare a successful survey, practitioners should follow nine basic steps that focus on its design and audience; the second three steps are explored here.

Blogs and Expert Channels:

CSI DeLeeuw is a proud sponsor of iSixSigma's Financial Services Portal.