Change Management, Project Management Office, Program Governance

A project management office provides the infrastructure to support all change initiatives within an organization. Our best practice approach for implementing a project management organization includes tools, templates, methodologies, knowledge transfer and qualified resources to support any organizational change. This ensures our clients have a scalable architecture to roll out both single projects and multi-phased, multiple-project programs -- all with proven tools, templates, MIS and certified project resources with functional business experience. 

CSI brings experienced consultants who have participated in many large-scale integration projects and are experienced in:

  • Project Management Office (Tools, Templates and Methodologies)
  • Support Areas such as facilities, systems, training, communications, human resources, finance and marketing
  • Project phases from Assessment and Design through Implementation and Post-Implementation Support

Expertise in All Phases of Change Management:

Planning, Organization, Assessment

  • Project Management Office
  • Work Planning, Issue Tracking, Gap Analysis, Other MIS
  • Workflow and Organization Analyses
  • Assessment Surveys and Analyses
  • Scope Definitions and Decisions
  • Budget, Staffing and Timeline Plans
  • Customer and Associate Communications
  • Product, Systems and Functional Mapping
  • Integration Approach Development
  • Early Implementation Decision

Design and Early Implementation

  • Staff Planning
  • Site Selection
  • Field to Field Mapping
  • Detailed Consolidation Plans (Site/Functions)
  • Detailed Conversion Plans and Schedules (Systems)
  • Impact Analysis (Customers and Associates)
  • Detailed Implementation Approaches
  • Coding/Technical Testing
  • Early Implementation

Implementation and Post-Implementation

  • Customer and Associate Communications
  • Physical Site Consolidations
  • Testing (All Areas)
  • Training/Procedure Documentation
  • Equipment Installations
  • Quality Assurance/Rapid Response Teams
  • Field Support/Conversion Guides
  • Control Rooms/Command Centers
  • Dress Rehearsals
  • Systems Conversions
  • Post Implementation Support